Patient Outreach Software That Turns Panel Opportunities into Scheduled Visits
Systematic, documented, trackable patient outreach integrated directly into your care management workflows — for AWV, CCM, RPM, and every program you run.
The Patient Outreach Problem in Care Management
Most practices rely on approaches with structural failure points:
- Provider reminders at the point of care — Misses patients who are not coming in, precisely the ones who need AWV or CCM most
- Manual phone lists — No systematic tracking of attempts, outcomes, or follow-up scheduling
- EHR recall reminders — Better than nothing, but doesn't give you the panel-level visibility or outreach activity tracking that care management programs require
Accelerate provides a fourth approach: systematic, documented, trackable patient outreach integrated directly into your care management workflows.
How Accelerate Supports Patient Outreach
Panel-Level Opportunity Identification
Accelerate identifies outreach opportunities across your Medicare panel automatically — patients due for initial AWV (never had G0438), patients due for Subsequent AWV (G0439 window open), patients with multiple chronic conditions not enrolled in CCM, CCM-enrolled patients not contacted this month, RPM patients approaching the 16-day threshold, and patients with open care gaps.
Outreach Task Management
Accelerate generates outreach tasks for identified patients — assigned to the appropriate team member, with the outreach reason, suggested talking points, and due date. Your care team works through the queue systematically rather than relying on memory or informal lists.
Outreach Attempt Documentation
Every attempt documented: date, time, contact method (phone, text, portal), staff member, and outcome (reached, voicemail, no answer, patient declined, appointment scheduled). A traceable record of outreach activity for both operational oversight and compliance review.
Multi-Attempt Tracking
Accelerate tracks attempt number, escalation status, and contact preference so your team has context on every call — and knows when to stop attempting and document the effort appropriately.
Scheduling Integration
When outreach succeeds, Accelerate moves directly to scheduling. Appointment details are captured in the platform, linked to the outreach record, and visible in the patient's care management record.
Outreach Metrics
Total outreach attempts per period, contact rate, conversion rate (contacts that resulted in scheduling), attempts per enrollment or visit completed, and outstanding outreach tasks by program and staff member.
How many AWV-eligible patients in your panel have never been reached?
Accelerate answers that question — and gives your team the workflow to reach them.
Frequently Asked Questions
How does Accelerate identify which patients need outreach?
Accelerate scans your enrolled patient panel for outreach opportunities — AWV eligibility, CCM enrollment gaps, RPM compliance issues, care plan review dates, and open care gaps — and generates outreach tasks automatically.
Does Accelerate track multiple outreach attempts per patient?
Yes. Accelerate tracks each outreach attempt with date, time, contact method, staff attribution, and outcome. Attempt number and escalation status are tracked per patient so your team has full context on every call.
Can Accelerate support outreach for multiple care management programs simultaneously?
Yes. Accelerate generates outreach tasks for AWV, CCM, RPM, BHI, and other programs simultaneously, organized by program and priority so your outreach team can work efficiently across your full Medicare panel.
How does Accelerate handle patients who do not respond to outreach?
Accelerate tracks non-response attempts and documents each attempt outcome. After a configurable number of attempts, patients can be marked as non-responsive with the outreach activity documented — a clear record that the practice attempted engagement.
Does Accelerate connect outreach to scheduling?
Yes. When outreach results in a patient agreeing to a visit or call, Accelerate moves directly to scheduling — capturing appointment details in the patient's care record and linking the scheduled visit to the outreach activity that generated it.
Disclaimer: Accelerate is a clinical workflow and documentation platform. It does not provide medical advice, coding advice, or legal compliance guidance. Reimbursement results vary by practice, payer, and patient population. Practices are responsible for ensuring their billing and coding decisions comply with applicable Medicare program requirements, CMS guidance, and payer policies. Nothing on this website constitutes a guarantee of payment or reimbursement.