Chronic Care Management Software That Tracks Every Minute

Care plan documentation, real-time care minute tracking, and billing-ready records for CPT 99490, 99439, 99487, and 99489.

The CCM Documentation Challenge

CCM billing is time-based. CMS requires a minimum of 20 minutes of non-face-to-face care management time per calendar month per patient to support CPT 99490 billing. Every minute that doesn't make it into documentation is a minute that cannot support a billing claim.

Most practices that struggle with CCM are not failing to deliver the care — they are failing to capture it. Phone calls go unlogged. Care plan updates happen without documentation. By month end, the actual care delivered far exceeds what can be substantiated in billing. Accelerate closes that gap.

How Accelerate Supports CCM Operations

Care Plan Documentation

Every enrolled CCM patient gets a structured care plan capturing problem list, medication management, care team coordination, and patient goals. Care plans are versioned — updates are logged, not overwritten — giving you a complete record of the plan's evolution.

Real-Time Care Minute Tracking

Every patient interaction is logged as a care activity with start time, end time, staff attribution, and activity type. Accelerate calculates monthly care minute totals per patient in real time — so your care manager knows exactly where each patient stands against the 20-minute threshold at any point in the month.

Monthly Billing Cycle Support

At month end, Accelerate generates a billing summary for each enrolled patient — total care minutes, activities logged, care plan status, and the appropriate billing code tier based on documented time. Your billing team works from a clean, organized summary.

Patient Enrollment and Consent Management

Accelerate tracks consent status for every enrolled patient, flags patients without documented consent, and maintains a record of consent dates and consent method. New enrollment workflows walk your team through consent documentation requirements.

Complex CCM (99487/99489) Tracking

For patients requiring more intensive management, Accelerate tracks additional elements required for 99487 billing: comprehensive care plan revision, substantial clinical judgment, and 60+ minutes of care time.

CCM Panel Management Dashboard

Running CCM and losing minutes to documentation gaps?

Schedule a walkthrough to see how Accelerate tracks care activities, manages care plans, and closes your billing cycle cleanly every month.

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Frequently Asked Questions

Which CCM billing codes does Accelerate support?
Accelerate supports documentation for CPT 99490 (standard CCM, 20+ min), 99439 (add-on per additional 20 min), 99487 (complex CCM, 60+ min), and 99489 (complex add-on). Time tracking and activity logs support each code tier.
How does Accelerate track CCM care minutes?
Every care activity — phone call, care coordination, care plan review, medication management — is logged with start time, end time, staff name, and activity type. Accelerate calculates monthly totals per patient in real time.
Does Accelerate manage CCM patient consent?
Yes. Accelerate tracks consent status for all enrolled CCM patients, records date and method of consent, and flags patients with missing or expired consent.
Can Accelerate handle both standard and complex CCM patients?
Yes. Accelerate tracks care minutes and documentation for both standard (99490/99439) and complex CCM (99487/99489), including documentation of comprehensive care plan revisions.
Does Accelerate integrate with EHRs?
Accelerate is designed to work alongside existing EHR systems. It handles program-specific documentation, care minute tracking, and billing cycle management that most EHRs don't manage well for CCM.
Disclaimer: Accelerate is a clinical workflow and documentation platform. It does not provide medical advice, coding advice, or legal compliance guidance. Reimbursement results vary by practice, payer, and patient population. Practices are responsible for ensuring their billing and coding decisions comply with applicable Medicare program requirements, CMS guidance, and payer policies. Nothing on this website constitutes a guarantee of payment or reimbursement.